Dear customer,

After extensive analysis along with our partners, we concluded that the degradation seen on our performance indicators did not impact live service.

Due to this, we will close this incident notification.

For any inquiries or additional help, don’t hesitate to contact our Customer Services team available 24/7.

We apologize for any inconvenience this incident has caused to your service.

1GLOBAL Major Incident Team

1GLOBAL in collaboration with our network partner in Vietnam, implemented a network change that resulted in the normalization of network traffic for this country.

After close monitoring, we are now seeing users successfully connecting in Vietnam. This incident will now be closed.