Dear Customer,

We are providing a retrospective update regarding a temporary degradation within our provisioning ecosystem.

During planned maintenance on one of our network nodes, an unexpected error affected the processing of provisioning traffic. As a result, some provisioning orders were impacted for approximately 30 minutes.

The issue was mitigated, and all failed orders were subsequently corrected. Our systems remain stable, with no further impact observed or expected.

Should you...

Dear Customer,

Following the successful deployment of the fix by our partner, our monitoring confirms that service has returned to normal operational levels. No further impact has been observed.

We therefore consider this incident resolved and will continue to closely monitor the service for the next 24 hours to detect and address any signs of recurrence.

Should you experience any further issues, please contact us through the usual support channels.

Thank you for your patience and...