Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused on your service.

Thank you,

1GLOBAL Major Incident Team

Dear customer,

Yesterday, one of 1Global’s partners experienced an outage that caused a major disruption to our customers in various geographies and product lines.

Between June 9, 2026, at 13:15 GMT+1, and June 10, 2026, at 01:50 GMT+1, 1Global customers experienced issues while registering in the 1Global network. Customers in several geographies reported a “No Service” scenario that impacted their ability to perform Voice, Data, and SMS services.

When this behaviour was detected, the...