Connect API | Emergency Maintenance - April 2nd from 2025-04-02 22:00 BST to 2025-04-03 01:00 BST

This maintenance has been concluded as planned.

This maintenance is now starting as planned.

We are writing to inform you of an emergency maintenance on Wednesday, April 2nd, which will result in brief, intermittent service disruptions to the Connect API. This maintenance is required due to an identified redundancy risk, that requires immediate action from our teams.

Maintenance Window:
Start Time: Wednesday, April 2 10:00 PM GMT+1
End Time: Thursday, April 3 01:00 AM GMT+1
Total window: 3 hours

Impact:

• You may experience temporary, intermittent performance degradation when using Connect API.
• The API may be unavailable for up to 5 minutes at a time, occurring up to 3 times within the maintenance window.

Recommendation:

• During these brief outages, API calls may fail. Please make sure you have a retry logic in your applications to automatically handle failed requests.

Important Note:

• Mobile data services provided by Connect API will not be affected.

We understand that service disruptions can be inconvenient, and we appreciate your patience and understanding.

If you have any questions or concerns, please contact our support team through our online support portal.

Thank you for your cooperation.

1GLOBAL