Data & Voice Incident in France

Dear customer,

The major incident team reports that the incident has been mitigated.

We will work with our partners to understand the root cause of the incident and implement the necessary actions to prevent any recurrence.

For any inquiries or additional help, don’t hesitate to contact our Customer Services team available 24/7.

We apologize for any inconvenience this incident has caused to your service.

1GLOBAL Major Incident Team

Dear customer,

We are experiencing a degradation of Voice and Data services in France.

As we clarify the impact, our performance indicators for Voice services are stable, revealing no degradation on this service.

The impact we currently see is from 4G Data sessions. 2G and 3G, alongside other services other than 4G, do not show any degradation.

Expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear customer,

We are experiencing a degradation of Voice and Data services in France.

The major incident team has escalated a priority 1 ticket with our French partners.

Expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team