eSIM- Download and Installation Issues
Major incident
Remote SIM Provisioning
Consumer
Discovery Service
Machine to Machine
2024-05-04 00:00 BST
· 3 hours, 42 minutes
Updates
Resolved
May 4, 2024 · 03:41 BST
1GLOBAL has implemented a fix and we are now observing normal values for eSIM downloads and installations. This incident will now be closed.
Issue
May 4, 2024 · 03:04 BST
1GLOBAL has detected an issue that can inhibit end-users to download and install eSIMs since 00:00 GMT+1. Our engineering teams are currently investigating and updates will be provided as soon as they’re available.
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