Customer Portal | Login Issues

This incident is now resolved

We are pleased to inform you that the issues affecting login access to the 1GLOBAL Customer Portal have been resolved. To ensure uninterrupted access to your account, we kindly ask that you verify your login credentials if you have not already done so.

Yesterday, we sent an email to all users who have yet to complete their login verification process. If you received this email, please follow the instructions provided to verify your email address and enable your account as soon as possible.

Please note that starting at 12:00 PM today (UTC+1), the Customer Portal will once again require login credentials for access. To avoid any disruption in service, we encourage you to complete the verification process promptly.
If you have any questions or need further assistance, do not hesitate to contact our support team.

Thank you for your attention to this matter.

We have temporarily made our support portals publicly accessible to ensure that customers using RSP, Connect API, Entitlements Server, and IoT can continue to open cases with our support team.

The investigation into the ongoing issue is still in progress, and we are committed to keeping you informed with any new developments as they arise.

Thank you for your continued patience and understanding.

1GLOBAL has identified an issue where some users of our Customer Portal are experiencing difficulties logging in or requesting a “Reset Password”.

Our team is actively investigating the root cause, and we are working diligently to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.