Scheduled Maintenance | Network Node Upgrade from 2024-10-04 23:00 BST to 2024-10-05 01:00 BST
Updates
We want to inform you that 1GLOBAL will be performing a scheduled maintenance to upgrade a network node. This upgrade is essential to improve service quality and network performance. During the maintenance window, you may experience temporary delays in Over-the-Air (OTA) updates for eSIMs in the affected countries listed below.
Maintenance Details:
Service Impact: Possible delays in OTA update delivery.
Maintenance Window: 23:00 GMT+1 (4th of October) to 01:00 GMT+1 (5th of October).
Affected Countries:
- Bangladesh
- Belarus
- Botswana
- Brunei Darussalam
- Cambodia
- China
- Georgia
- Greenland
- Indonesia
- Japan
- Kazakhstan
- Republic of Korea
- Macao
- Mongolia
- Nicaragua
- Pakistan
- Panama
- Paraguay
- Philippines
- Portugal
- Sri Lanka
- Taiwan
- Thailand
- Ukraine
- Venezuela
- Vietnam
Recommended Actions for Users:
Keep Your eSIMs Connected: Ensure that your eSIM-enabled devices remain connected to the network and that your eSIM is enabled. This will allow your devices to automatically receive OTA updates once they are available. This is most important for customers using the eSIM for the first time in one of the above-mentioned countries, where the necessary OTA Updates may take longer than usual to reach the eSIM.
We apologize for any inconvenience this maintenance may cause and appreciate your understanding as we work to enhance our services. If you have any questions or concerns, please reach out to our support team.
Thank you for your cooperation.
Sincerely,
The 1GLOBAL Team
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