Voice Service Degradation in Germany

Dear Customer,

1GLOBAL Incident Team confirms that the issue has been solved by our partners.

We will closely monitor our service for the next 24h to ensure long-term stability.

For any enquiries or additional help, please reach out to our Customer Services team available 24x7.

We apologize for any inconvenience this incident has caused on your service.
1GLOBAL Incident Team

Dear Customer,

1GLOBAL Incident Team continues to investigate this issue and confirms that the impact manifests in customers making calls via 2G or 3G technology.
Calls via VoLTE or VoWiFi are not impacted.

We will continue to chase our partners for a resolution while proactively assessing if a temporary fix is possible on our network.

We will provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Incident Team

Dear Customer,

1GLOBAL Incident Team is currently investigating a degradation of 1GLOBAL Voice services for our customers in Germany.

We are currently escalating the behavior to our partners and expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Incident Team