4G Data Sessions Degradation in the United Kingdom

Dear customer,

Through our service KPIs, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact our Customer Services team available 24/7.

We apologize for any inconvenience this incident has caused to your service.

1GLOBAL Major Incident Team

Dear customer,

We are currently experiencing a degradation of Voice and Data services in the United Kingdom.

The major incident team has escalated a critical ticket with our partner, and they acknowledged an issue with one of their network components.

We can already see improvements in our service KPIs.

Expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear customer,

We are currently experiencing a degradation of Voice and Data services in the United Kingdom.

The major incident team is working with our partners to mitigate the services impacted.

Expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team