IoT Portal Rules Experiencing Delays In Processing Information

Major incident IoT Web Portal
2025-04-30 12:40 BST · 2 hours, 39 minutes

Updates

Resolved

Dear Customer,

We inform you that this incident has been resolved.

Our monitoring platforms confirm that the delay is no longer present.

We apologize for any inconvenience this incident has caused to your service.

1GLOBAL Major Incident Team

April 30, 2025 · 14:39 BST
Update

Dear Customer,

We are currently experiencing a delay in processing information in our IoT Portal.

Actions impacted:

  • Automatic blocking due to usage rules and/or location-related rules.
  • Usage information.
  • Suspend/Unsuspend SIM cards.

As the team progresses on the mitigation of this issue, we can already see some improvements.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

April 30, 2025 · 13:16 BST
Issue

Dear Customer,

We are currently experiencing a delay in processing information in our IoT Portal.

Actions impacted:

  • Automatic blocking due to usage rules and/or location-related rules.
  • Usage infoformation.
  • Suspend/Unsuspend SIM cards.

The 1GLOBAL major incident team is currently troubleshooting this behaviour and working towards stabilizing these services as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

April 30, 2025 · 12:40 BST

← Back