1GLOBAL | Planned Maintenace from 2025-05-28 06:00 BST to 2025-05-28 07:00 BST

This maintenance has been concluded as planned.

This maintenance is now starting as planned.

Please be aware of the upcoming scheduled maintenance that will briefly impact 1GLOBAL’s Entitlement Server platform and Connect API

We anticipate under 5 minutes of downtime, occurring two times within the allocated window.

Maintenance Window:

• Date: Wednesday, May 28, 2025
• Time: 06:00 AM – 07:00 AM GMT+1

Impact for Entitlement Server Customers
During the downtime of this maintenance window, you may experience the following:

• Provisioning: Provisioning systems will be temporarily unavailable.

• ES Interactions: Entitlements Server interactions for device activities, such as transfers and activations, will be unavailable.

Impact for Connect API Customers
During the downtime of this maintenance window, you may experience the following:

• Activation Orders: Activation orders placed during the downtime window may fail.

• Over The Air (OTA) Updates: Delivery of Over The Air updates may experience a small delay, so users connecting for the first time may face delays connecting.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

1GLOBAL