Registration Degradation in France

Dear customer,

Through our service performance indicators and partner confirmation, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact in France with the potential to affect Voice, Data, and SMS.

Our partner confirms that the majority of the disruption has been mitigated, which we can see on our network KPIs as well. Nevertheless, some issues may still be seen with international traffic. Due to this, we will continue to have this incident open until our partner fully confirms the resolution.

We are actively in communication with our partners to solve this incident as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact in France with the potential to affect Voice, Data, and SMS.

Our partner confirms that they have been experiencing slowdowns on their network throughout the day, and due to their mitigation actions over the last hour, they are currently experiencing signalling storms.

We are actively in communication with our partners to solve this incident as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing a degradation in France. This degradation reported by our partner may impact Voice, Data, and SMS services intermittently.

The 1GLOBAL major incident team is currently troubleshooting this behaviour and working towards stabilising these services as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team