Voice Call Issues in Voice Over LTE and Voice Over WiFi

Minor incident Enterprise/Compliance Connectivity Voice Services Australia France Germany Hong Kong Netherlands Poland Spain United Kingdom United States Roaming Connect API Voice API Connect API - V2 Connect API - V3
2025-07-03 07:30 BST · 1 hour

Updates

Retroactive

Dear customer,

Through our service performance indicators, we detected a degradation in service quality for our Voice over LTE and Voice over WiFi services in a short period of time.

This behaviour was already identified and mitigated by our engineering teams.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused on your service.

Thank you,
1GLOBAL Major Incident Team

July 3, 2025 · 08:57 BST

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