Voice Call Issues in Voice Over LTE and Voice Over WiFi
Minor incident
Enterprise/Compliance Connectivity
Voice Services
Australia
France
Germany
Hong Kong
Netherlands
Poland
Spain
United Kingdom
United States
Roaming
Connect API
Voice
API
Connect API - V2
Connect API - V3
2025-07-03 07:30 BST
· 1 hour
Updates
Retroactive
July 3, 2025 · 08:57 BST
Dear customer,
Through our service performance indicators, we detected a degradation in service quality for our Voice over LTE and Voice over WiFi services in a short period of time.
This behaviour was already identified and mitigated by our engineering teams.
We will closely monitor our service for 24 hours to ensure long-term stability.
For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.
We apologize for any inconvenience this incident has caused on your service.
Thank you,
1GLOBAL Major Incident Team
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