Registration Degradation in Canada

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring. Our partner also affirms that the issue is solved.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing a degradation in registration events in Canada.

Your devices may temporarily lose connection, but the expectation is that they will recover very shortly.

The 1GLOBAL major incident team reported this behaviour to our partners in Canada for a quick resolution.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team