Connect API | OTA Delivery Delays

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

GLOBAL has detected a delay in the delivery of Over-The-Air (OTA) updates to eSIMs. These updates are crucial for ensuring device connectivity, particularly in certain countries where immediate connectivity upon arrival is essential.

This will impact new users connecting for the first time in a given country.

Our dedicated teams are actively investigating this incident to identify and resolve the underlying issues. We are committed to restoring the timely delivery of OTA updates as quickly as possible and will provide you with updates as soon as they become available.

Recommended Actions for Users:

• Keep Your eSIMs Connected: Ensure that your eSIM-enabled devices remain connected to the network and your eSIM is enabled. This will allow them to automatically receive the necessary OTA updates once they are dispatched.

Impacted Countries:

• Bangladesh
• Belarus
• Botswana
• Brunei Darussalam
• Cambodia
• China
• Georgia
• Greenland
• Indonesia
• Japan
• Kazakhstan
• Republic Of Korea
• Macao
• Mongolia
• Nicaragua
• Pakistan
• Panama
• Paraguay
• Philippines
• Portugal
• Sri Lanka
• Taiwan
• Thailand
• Ukraine
• Venezuela
• Vietnam