Service Instability In APAC Region

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring. We can see connections towards the APAC region are stable, with 0% packet loss reported over the last 20 minutes.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to work on mitigating the packet loss incident we are experiencing in APAC region.

We have also opened a critical ticket with our partner to address the issue structurally.

We can see that the most impacted countries are:

China,
Thailand,
Vietnam,
Indonesia,
Philipines,
Maldives,
Mongolia,

Users are experiencing Data connection and throughput instability.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the previous instability in APAC.

1GLOBAL Incident Room has detected packet loss in one of our partner connections.

We are preparing a change in our network to mitigate the impact as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing some instability in our APAC infrastructure.

Impact may be present in services like Voice and Data services.

The 1GLOBAL major incident team is currently troubleshooting this behaviour and working towards stabilising these services as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team