1Global Service Desk Login Difficulties

Dear customer,

Through our batches of tests, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact on our 1Global Service Desk portal.

We are actively in communication with our partners to mitigate the impact as soon as possible. In the meantime, any critical topics should be raised directly via your Customer Success Manager.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing some issues with our 1Global Service Desk, where you may experience difficulties in logging in.

The root cause has been traced back to an AWS incident currently ongoing, impacting our partner.

A ticket has been raised with maximum priority to restore access as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team