Connect API Connection Errors

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring. Connect API services and IoT Portal are free.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact on our Connect API services.

We can already see a significant improvement in our systems across the board.

We will continue to follow up on the improvements and provide more information.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact on our Connect API platform. We also saw some errors on our IoT Portal system, meaning that customers may have seen some “Server Error” upon login.

We can see some improvements in our services; nevertheless, some instability may still be seen.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact on our Connect API services.

We are actively implementing mitigation actions on our services to improve their success.

As soon as we have any progress, we will update this incident.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing intermittent errors on our API platform.

Some of those APIs may experiencing either high latency or aborts.

The 1GLOBAL major incident team is troubleshooting this behavior and working to stabilize these services as soon as possible.

We expect to provide an update as soon as we have relevant information.

Thank you,
1GLOBAL Major Incident Team