Registration Degradation in Several Countries

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,

1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact on registration degradation.

Our partner continues to work on mitigating the impact, nevertheless, we already see strong indicators that the service is gradually being restored.

We expect to provide an updatein the next 30 minutes.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing difficulties in service registration in the following geographies:

• United Kingdom,
• France,
• Indonesia,
• Germany,
• Denmark,
• Canada,
• Lebanon,
• Norway,
• Serbia.

Devices will lose connection intermittently, moving from in service to out of service.

The 1GLOBAL major incident team detected that these registration errors are coming from one of our external partners, for which we have already escalated a critical ticket.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team