IoT Data Usage Control Rules Triggering With Delay

Dear customer,

The team has successfully mitigated the incident by relocating the usage rules process to a non-problematic database.

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring. Rules are now up to date.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the data usage control rules delay.

The team has identified the root cause of the behaviour, and it is currently working on designing a mitigation plan to start implementing actions to solve this issue.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing a significant delay in the data usage control rules trigger in our IoT Portal ecosystem.

This means that rules configured in the portal to control data usage thresholds are delayed by 3h.

The 1GLOBAL major incident team is currently troubleshooting this behaviour and working towards stabilising these services as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team