Data Services Degradation in IoT Customers

Dear customer,

Our service performance indicators confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact on data services.

We can see that service has recovered significantly; nevertheless, we still see sporadic degradations in around 10% of our traffic.

Our partner continues in restoring the service. We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing an impact on data registration in some areas of North and South America.

Devices may experience intermittent registration issues while attempting to register on our network.

The 1GLOBAL major incident team is currently troubleshooting this behaviour and has traced the root cause of the problem to one of our partners.

A ticket was escalated with the highest priority, and we are now awaiting resolution.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team