Voice Calls via LTE and WiFi Experiencing Difficulties

Dear customer,

After troubleshooting the behaviour, we have successfully mitigated the degradation in our network. Our service performance indicators confirm that the previously reported behaviour no longer occurs.

If any difficulties persist, please reboot your device.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing an impact on calls in Voice Over LTE (VoLTE) and Voice Over WiFI (VoWIFI).

Users may experience difficulties in making and/or receiving calls; nevertheless, calls are expected to work without any issues over other technologies (2G/3G)

The 1GLOBAL major incident team is currently troubleshooting this behaviour and working towards stabilising these services as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team