Voice Calls via LTE and WiFi Experiencing Difficulties

Dear customer,

Our service performance indicators confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

After additional mitigation on our network, we can confirm that all metrics have now returned to normal since 18:15 UTC.
Since we are still applying some system configurations to prevent a recurrence of this incident, we will keep this comms open.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing a recurrence of impacts on calls in Voice Over LTE (VoLTE) and Voice Over WiFI (VoWIFI).

Users may experience difficulties in making and/or receiving calls; nevertheless, calls are expected to work without any issues over other technologies (2G/3G)

Additionally, we have identified that some recorded calls may not establish, and recordings of those calls, even though they may appear with a duration, have no audio available.

The 1GLOBAL major incident team is currently troubleshooting this behaviour and working towards stabilising these services as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team