Data Service Degradation in North and Central America

Dear Customer,

We continue to see traffic stabilizing across our network. From our metrics, the majority of traffic has been stable for the last 2 hours.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the Data services degradation in North and Central America.

Our partner confirms resolution; nevertheless, traffic is estimated to recover gradually.

From our metrics, we can already see dramatic improvements.

We will continue to follow up until traffic is fully recovered and stable, and expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the Data services degradation in North and Central America.

Our partner confirms the issue is being handled with the highest priority, and the root cause has been identified. Actions to restore the service have started; the expectation is that the traffic should recover gradually.

We will continue to follow up on traffic improvements and chase for an estimation for resolution.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the Data services degradation in North and Central America.

Our partner confirms the issue is being handled with the highest priority.
No estimation for resolution was provided yet. We will continue to follow up until resolution.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the Data services degradation in North and Central America.

Our local partner confirmed that they are experiencing an outage on their connectivity hub.
No expectation of restoration was provided; nevertheless, we will continue to escalate for updates and resolution.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing Data registration issues in the United States and Canada for our IoT customers.

Devices may experience connectivity drops due to this.

We have escalated a ticket with maximum priority with our partner.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team