Registration Degradation in 2G/3G in Several Countries
Updates
Dear customer,
Through our service performance indicators, we confirm that the previously reported incident is no longer occurring. All traffic has been stable for the past hour.
We will closely monitor our service for 24 hours to ensure long-term stability.
For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.
We apologize for any inconvenience this incident has caused to your service.
Thank you,
1GLOBAL Major Incident Team
Dear Customer,
The previously reported improvements continue to be stable; nevertheless, our partner continues to work on fully restoring linkset capacity.
Due to this, we will continue to keep this incident open and keep monitoring our service performance.
A new update is expected at 13h GMT+1 or before if there’s any relevant change to the current status of this incident.
Thank you,
1GLOBAL Major Incident Team
Dear Customer,
From our service metrics, we can see that more than 95% of the service has been restored. We still have an active ticket with our partner, who acknowledged a link failover due to a faulty link on their backend.
We still see some sporadic errors, which we will continue to escalate with our partner to solve any remaining errors.
Due to this, we will downgrade this incident to Minor and continue to escalate issues to have our service error-free.
A new update is expected at 9 am GMT+1.
Thank you,
1GLOBAL Major Incident Team
Dear Customer,
We continue to observe significant improvements in our service. Up to 90% of traffic has been recovered now. Proactive testing does not reveal significant degradations to Voice, Data, and SMS services.
We will continue to follow up on the improvements and will provide an update once we consider the service fully stable to be considered solved.
Thank you,
1GLOBAL Major Incident Team
Dear Customer,
We can see significant improvements in the previously reported services over the last 5 minutes.
We will continue to follow up on the improvements and will provide an update once we consider the service stable.
We expected to provide a new update in 30 minutes.
Thank you,
1GLOBAL Major Incident Team
Dear Customer,
We are continuing to follow up on the registration incident in several countries for 2G and 3G services.
As previously mentioned, this can affect Voice, Data, and SMS services that rely on 2G/3G. 4G and 5G remain stable.
Our partner has confirmed a major outage on their network, and they are currently working to restore their services as soon as possible.
We are actively in communication with our partners to mitigate the impact as soon as possible.
We expect to provide an update as soon as we have relevant information to share.
Thank you,
1GLOBAL Major Incident Team
Dear Customer,
We are continuing to follow up on the registration incident in several countries for 2G and 3G services.
As previously mentioned, this can affect Voice, Data, and SMS services that rely on 2G/3G. 4G and 5G remain stable.
The main impacted areas are North and South America. In Europe, we can confirm degradation in Europe, mainly in Poland, the United Kingdom, and France.
We are actively in communication with our partners to mitigate the impact as soon as possible.
We expect to provide an update as soon as we have relevant information to share.
Thank you,
1GLOBAL Major Incident Team
Dear Customer,
We are currently experiencing a degradation of 2G/3G registration in the following countries:
United States of America
Mexico
Germany
Colombia
Indonesia
United Kingdom
Peru
Puerto Rico
Honduras
Guatemala
Ireland
France
Customers may experience intermittent “No Service” and be unable to make or receive calls.
The 1GLOBAL major incident team is currently troubleshooting this behaviour and working to stabilise these services as soon as possible, in collaboration with our partner, who has confirmed an outage on their network.
We expect to provide an update as soon as we have relevant information to share.
Thank you,
1GLOBAL Major Incident Team
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