Registration Degradation in EMEA - Post-Incident Update
Updates
Dear customer,
Yesterday, one of 1Global’s partners experienced an outage that caused a major disruption to our customers in various geographies and product lines.
Between June 9, 2026, at 13:15 GMT+1, and June 10, 2026, at 01:50 GMT+1, 1Global customers experienced issues while registering in the 1Global network. Customers in several geographies reported a “No Service” scenario that impacted their ability to perform Voice, Data, and SMS services.
When this behaviour was detected, the 1Global support team invoked our Major Incident Process, set up a crisis room, involving all relevant teams to dedicate full attention to this incident. After an internal elimination process, the team began focusing on engaging our direct partner to help understand and identify the root cause of this disruption.
After several hours of joint troubleshooting sessions, the root cause of this incident was traced to a problem with a sub-carrier from our main partner, resulting in a lack of transmission for a subset of 1Global customers.
After the fix, we saw that the service was fully restored around June 10, 2026, at 01:50 GMT+1 for the impacted users.
Currently, our traffic has been stable since the fix, and we do not see any remaining degradations; nevertheless, some devices may still be stuck in a “No Service” scenario, as per our internal post-incident tests.
If your device is still in a “No Service” scenario, we strongly advise you to perform a reboot, which will force the device to attach again to the network.
For the next few days, we will be working closely with our roaming sponsor partners to fully understand the root cause of this incident and define preventive actions to avoid recurrences.
We will closely monitor our service for the next week to ensure long-term stability.
For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.
We apologize for any inconvenience this incident has caused to your service.
Thank you,
1GLOBAL Major Incident Team
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