Service Degradation in Germany

Dear Customer,

Based on our service performance indicators, we can confirm that the previously reported incident has not reoccurred since 28/06/2026 16:00 UTC.

We have continued to monitor the service since then and can confirm that it has returned to normal operating levels.

If you have any questions or require further assistance, please do not hesitate to contact us through your usual support channels or points of contact.

We apologize for any inconvenience this incident may have caused and thank you for your patience and understanding.

1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the voice, data, and sms incident in Germany.

1GLOBAL’s major incident team concluded that this degradation has its source outside the 1GLOBAL network. We have raised a critical ticket with our partner to quickly work towards a mitigation.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing a degradation of our service for our customers in Germany.

Customers may experience intermittent Voice, Data, and SMS issues. Your network may also present “No Service” in your device.

The 1GLOBAL major incident team is currently troubleshooting this behaviour and working towards stabilising these services as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team