Connectivity Issues in United Kingdom

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring. Our partner has confirmed resolution on all previously impacted services.

If any difficulties persist, we suggest rebooting your phone.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact on our customers in the United Kingdom.

We can see some improvements in traffic; nevertheless, there’s still a considerable impact of 25% on our voice data and SMS services.

Our partner continues to work on restoring the service to fully solve the issue.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact on calls, data, and SMS services for our customers in the United Kingdom,

Our partner has identified the root cause of this degradation and is actively working on mitigation measures.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing an issue with calls, SMS, and Data services for our customers in the United Kingdom. Customers may perceive an intermittent “No Service” scenario on their devices.

We have been following up on a small degradation since this morning, but the behaviour has become worse over the last hour.

We have already escalated a ticket with our partner, who has confirmed an outage on their network.

The 1GLOBAL major incident team will continue to follow up with our partner until a resolution is achieved.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team