Data Degradation in Asia

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.
We apologize for any inconvenience this incident has caused on your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing Data difficulties for our customers in the following countries:

• China,
• Japan,
• South Korea,
• Malasya,
• Maldives,
• Indonesia

Customers may be unable to intermitently preform Data sessions.

The 1GLOBAL major incident team is currently troubleshooting this behaviour and working towards stabilising these services with our partners as soon as possible.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team