Voice, Data and SMS Issues in the Philippines

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact in Voice, Data and SMS services for our customers roaming in Philippines, connected to Globe Network.

The local operator continues to work on restoring services, we can see some improvements but service still unstable with a degradation of around 50%.

As soon as we have any progress we will update this incident.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact in Voice, Data and SMS services for our customers roaming in Philippines, connected to Globe Network.

The local operator has acknowledged the problem on their network and are currently working towards resolution.

As soon as we have any progress we will update this incident.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing difficulties in Voice, Data and SMS services for our customers roaming in Philippines, connected to Globe Network.

Customers may perceive “No Service” as well since there’s a degradation of the successful registration events.

We have escalated a critical ticket to both the local operator and connectivity partner.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team