Degradation of Services in United States

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

The footprint was being monitored for the last 10 hours, and no more degradations were seen. We also confirm that our partner acknowledged the resolution on their side and no more impacts are expected.

We will still closely monitor our service for the next 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused on your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact in Voice, Data and SMS services for our customers roaming in Verizon.

We now have achieved a success rate of network services of 95%.

We will continue to monitor until we have achieved acceptable values of stability.

As soon as we have any progress, we will update this incident.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact in Voice, Data and SMS services for our customers roaming in Verizon.

Our KPIs show a good, steady recovery, with a degradation of around 20% at this point.

We are actively in communication with our partners to mitigate the impact as soon as possible.

As soon as we have any progress, we will update this incident.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are continuing to follow up on the impact in Voice, Data and SMS services for our customers roaming in Verizon.

We confirm that the issue still persists.

We are actively in communication with our partners to mitigate the impact as soon as possible.

As soon as we have any progress, we will update this incident.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing a degradation of our Voice, Data and SMS services in the United States for our customers connected to Verizon.

The 1GLOBAL Major Incident team has detected that one of our partners is currently experiencing an outage on some of their links towards their customers.

This has been escalated and is currently being solved by our partner on the highest priority.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team