SMS Mobile Originated Service Degradation
Updates
Dear customer,
Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.
We have identified the root cause of the issue and implemented the necessary corrective actions.
The service has now been restored. However, if you experienced any issues during the affected period, any SMS that failed to send may need to be resubmitted.
We will closely monitor our service for 24 hours to ensure long-term stability.
For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.
We apologize for any inconvenience this incident has caused on your service.
Thank you,
1GLOBAL Major Incident Team
Dear Customer,
Between 12:30 UTC and 15:00 UTC we have observed an issue affecting our SMS service. During this time, you may have experienced intermittent delays in sending SMS messages to other parties.
The issue is no longer taking place and the 1GLOBAL Major Incident Team is actively investigating the root cause.
We will provide a further update as soon as more information becomes available.
Thank you for your patience and understanding.
1GLOBAL Major Incident Team
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