MMS Service Degradation in the United States

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

If you attempted to send an MMS during the affected period, your device should show the message as failed to deliver and you will need to resend the message.

Incoming MMS during the incident may have not been received. Now the service is restored, queued messages may have been delivered together, resulting in multiple MMS messages or notifications being received within a short period.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused on your service.

Thank you,

1GLOBAL Major Incident Team

Dear Customer,
We are observing problems in sending and receiving MMS messages in the United States. During this time, your users may experience intermittent delays in sending and receiving MMS messages to and from other parties.
We will provide a further update as soon as more information becomes available.
Thank you for your patience and understanding.
1GLOBAL Major Incident Team