Service Degradation in the United States

Dear customer,

Through our service performance indicators, we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing a degradation of Voice, Data and SMS services for our customers connected to T-Mobile while roaming in the United States.

If available, we suggest to manually select AT&T for time being to mitigate the impact, by selecting the operator in your mobile device.

The 1GLOBAL major incident team has been following closely on this degradation and has escalated several tickets to the operator and connecting carriers.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team