Provision Orders Downtime

Dear Customer,

We are providing a retrospective update regarding a temporary degradation within our provisioning ecosystem.

During planned maintenance on one of our network nodes, an unexpected error affected the processing of provisioning traffic. As a result, some provisioning orders were impacted for approximately 30 minutes.

The issue was mitigated, and all failed orders were subsequently corrected. Our systems remain stable, with no further impact observed or expected.

Should you experience any further issues, please contact us through the usual support channels.

We apologise for any inconvenience caused and thank you for your patience and understanding.

Kind regards,
1GLOBAL Major Incident Team