Provisioning & API Downtime
Updates
Dear Customer,
This incident has been considered solved.
We apologise for any inconvenience caused and thank you for your patience and understanding.
Kind regards,
1GLOBAL Major Incident Team
Dear Customer,
We are providing a retrospective update regarding a temporary degradation within our provisioning and API ecosystem.
During planned maintenance on one of our databases, an unexpected error affected the processing of provisioning traffic. As a result, all provisioning orders and API calls were impacted for approximately 50 minutes between 21:10 and 22:00 GMT+1.
The issue was mitigated, and all failed orders were subsequently corrected. Our systems remain stable, with no further impact observed or expected.
Should you experience any further issues, please contact us through the usual support channels.
We apologise for any inconvenience caused and thank you for your patience and understanding.
Kind regards,
1GLOBAL Major Incident Team
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