Portability Service Issues in Germany

Dear customer,

Through metrics we confirm that the previously reported incident is no longer occurring.

We will closely monitor our service for 24 hours to ensure long-term stability.

For any inquiries or additional help, don’t hesitate to contact your usual support channels and points of contact.

We apologize for any inconvenience this incident has caused to your service.

Thank you,
1GLOBAL Major Incident Team

Dear Customer,

We are currently experiencing communication downtime with the local German portability service. They have stopped communicating with network.

This will mean that port ins are currently experiencing delays and enabling opt-in or disabling opt-in need to be retried

We have escalated this to our partner and we are pending resolution.

We expect to provide an update as soon as we have relevant information to share.

Thank you,
1GLOBAL Major Incident Team